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Approximately 70,000 social grant recipients did not get their January installments last week.
The recipients have been dissatisfied since Friday last week when their cards refused to pay when they attempted to withdraw money from ATMs.
Sassa recipients in KZN have been advised not to visit Post Office outlets, as several have warned of potential cash shortages.
Paseka Letsatsi, the spokesman for the South African Social Security Agency (Sassa), stated on Tuesday that the issue was caused by a misunderstanding or a lack of related facts, which resulted in the agency failing to validate the recipients' banking accounts. Most impacted had switched from the agency's card to bank-issued cards.
We are aware of non-payments, and this is a result of bank verifications, meaning that the details provided to us do not perfectly match or correspond to the ones registered in the bank. For example, you may find that a name has been misspelled or a letter is missing.
He further advised beneficiaries not to panic as they were addressing the issue.
We have tracked down all those who have not received their money, and the number is 70,000. We are busy calling them to fix these human errors, and once we have called you, you will receive your money in no time. We understand the frustrations that people have to eat and buy other needed stuff,” Letsatsi said.
He urged those who had not received their money to visit their post office branch to get the money.
